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Frequently Asked Questions

  • Multiple Height Options:three distinct height options — 8'2", 8'8", and 9'8" — to suit different property types, ceiling clearances, and design preferences. Whether you're covering a compact patio or creating an open-air entertainment space, we adapt to your needs — not the other way around.

  • From sizing and colors to functional upgrades, our system is built to be fully customizable. Want to integrate a specific lighting system? Need a unique size for your deck? We can make it happen.

  • Our pergolas and sun shades can be fully controlled via smartphone app, allowing you to open, close, and adjust with a tap — even remotely. Most competitors still rely solely on manual control or basic remotes. We give you the comfort of smart home compatibility with optional voice control features.

  • Unlike big-box brands or rigid contractors, we work closely with each client to tailor the perfect solution — one that fits your space, your lifestyle, and your long-term goals.

When you choose us, you’re not just buying a pergola — you’re investing in a personalized outdoor experience designed to elevate your space, year-round

Yes — we’ve partnered with Affirm so you can split your payment into monthly installments. Buy now, pay later, and enjoy your space right away without the upfront pressure. Also offer a convenient 50/50 payment option — you can place your order with a 50% deposit, and the remaining 50% will be due one week before delivery.

We build for real-life environments — from Florida humidity to Colorado snow and California sun. Our pergolas are wind-tested up to 120 mph, snow-load rated, rust-resistant, and sealed tight. This is not a seasonal pop-up — it’s permanent architecture.

We offer a 10-year limited warranty on our pergolas, which covers any manufacturing defects related to the aluminum frame and the manual louver opening and closing mechanisms.

In addition, our motorized systems — including motorized louvers and integrated features — are covered under a 3-year warranty.

To activate your warranty, please register your product within 30 days of delivery by contacting us at info@ovialiving.com. This ensures full coverage and long-term peace of mind.

Many customers do install it themselves. The kit is pre-drilled, pre-measured, and comes with clear instructions. If you’re handy, you can assemble it in a few hours with a friend. Or hire a local handyman for peace of mind — it's still 70% faster than traditional builds.

Traditional pergolas built by local contractors often run $30,000–$80,000 or more. Why? You're not just paying for the product — you’re paying for layers of middlemen: the local contractor, their distributor, a regional warehouse, and the original manufacturer. Each adds their own markup.

At Ovia, we removed 5–7 layers in the chain. We go direct from factory to your backyard, allowing us to offer high-end, engineered aluminum pergolas at up to 10x better value, without compromising on materials, design, or durability.

While the OVIA pergola is designed to be a permanent outdoor structure, it can be disassembled and moved if necessary.

Have questions before placing your order?

We’re happy to assist

Talk With Our Pergola Expert

Call Now +1866-390-0029
Contact US

Clarksboro,NJ

San Rafael,CA

Carsbad,NM

New Town, PA

Glendale,CA

Clarksboro,NJ

San Rafael,CA

Carsbad,NM

New Town, PA

Glendale,CA

Clarksboro,NJ

San Rafael,CA

Carsbad,NM

New Town, PA

Glendale,CA

Clarksboro,NJ

San Rafael,CA

Carsbad,NM

New Town, PA

Glendale,CA