CANCELLATIONS BEFORE DISPATCH
You may cancel your order free of charge before dispatch, provided the request is made within 3 days from the original purchase date. Please note that if your order includes expedited shipping, we typically process and dispatch it shortly after placement. We recommend reviewing your order date and its status before requesting a cancellation. You cannot cancel your order after you approve it.
If you request to cancel your order after 3 from the purchase date, a restocking fee will apply, with a minimum charge of 20% of the order value, as outlined in our Returns Policy.
To cancel your order, please email info@ovialiving.com and include your purchase order number, full name, address, and reason for cancellation. Upon receiving your email, we will acknowledge your request and provide details of any applicable charges before proceeding.
Your order will be officially considered canceled only once you receive a confirmation email from us confirming your refund.
